TRAINING ON FRONT DESK OFFICE AND CUSTOMER RELATIONS SKILLS
Great customer service provides a strong foundation for any business, firm and organization, because it often decide whether they'll return based on their last experience. Unfortunately, it takes only one person to create a negative experience. Your receptionist’s professionalism represents your company’s brand.
Course Fee
- Cutting Edge tuition, professionally delivered by our distinguished faculty members.
- Comprehensive Training Text
- Writing Materials
- Training Bag
- Tea/Coffee Break
- Lunch
- Group Photograph
- Training Certificate
- Branded T-Shirt and Cap
Introduction To Topic
Great customer service provides a strong foundation for any business, firm and organization, because it often decide whether they'll return based on their last experience. Unfortunately, it takes only one person to create a negative experience. Your receptionist’s professionalism represents your company’s brand. To properly reflect your brand they must represent your company through their appearance, behavior, attitude, business manners and communication skills. No matter how busy the receptionist area is in your organization, you count on the receptionist to always project a professional image and make a great first impression on everyone they encounter. These time-tested skills and techniques are proven to lower customer turnover, dissatisfaction, frustrations and reduced stress on your other team members.
Target Participant
Front-Desk Officers, Customer Relations Officers, Receptionists, Client Service Officers, Supervisors, Operation Managers and other Officers saddled with the responsibilities of providing customer and client support services.
Why You Should Attend
This course exposes the participants to know how to develop a personal attitude for excellent service, making the front office and reception areas a desirable marketing office. Contributing to the building of customer service into a culture, Also Acquiring the skills for great human relations management, appreciating the key role of attitudes, handling telephone communication effectively, and handling customer complaints professionally.
At the end of the training, participants will:
- Be able to function effectively by providing the best customer support services
- Be able to understands and appreciate the basic ethics and courtesies of providing customer support services
- Be able to handle the pressure and the corporate demand of their duties in an efficient and effective manner.
Course Content
- Effective Interpersonal Skills: Building Self Confidence
- Front Desk Office Procedures
- Assertiveness Skills
- Basic Courtesies and Proper Social Conducts.
- Telephone Handling and Telephone Manners
- Listening and Questioning Skills
- Memory Retention and Attentiveness.
- The Psychology of Queuing
- Corporate Dressing and Grooming
- Contact Management